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Frequently Asked Questions

What are the departure times and frequency?
  • Dundee: Departs every 60 minutes, operating 24/7. Journey time is around 1  hour 20 minutes.
     
Where do I board?
  • Dundee: Coaches depart from Union St, opposite the Malmaison. From Edinburgh Airport, stance E.
     

Does Fly services accept National Entitlement Cards.

Youngsters, seniors and disabled people go free with a valid NEC. No booking fees applied. It is possible to buy a ticket from the driver on the day, but we do recommend booking ahead to avoid disappointment.
 

What about accessibility and special assistance?

All those requiring assistance should contact our City Hub, Dundee or call 03330 16 61 62 at least 48 hours in advance, to ensure space and compliance with mobility equipment requirements. 
 

Can I take luggage, prams, or pets?
  • Yes, all passengers are permitted, 1 large suitcase up to 75 x 50 x 32 cm or 2 medium suitcases each up to 70 x 45 x 30 cm.
  • Prams and buggies are allowed but must be folded and placed in the luggage storage area.
     
What if I lose something onboard?

Report any lost property promptly to Customer Service with as much detail as possible. 
 

How can I contact Fly / or Dundee City Hub?

Where do you board Fly?

boarding info